Privacy Policy
1. Introduction
SBA Prime Consulting Pty Ltd (ABN 77 703 626 046), trading from Melbourne VIC, is committed to protecting the privacy of our clients, website visitors and other contacts. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at https://sbaprimeconsulting.online or engaging our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Your name and the name of your business or organisation;
- Your email address and other contact details you choose to provide;
- Details of your enquiry, project requirements and any documents you send us;
- Information contained in correspondence, quotes and service agreements;
- Website usage data collected through cookies and analytics tools.
We only collect personal information that is reasonably necessary for one or more of our functions and activities, and generally we collect it directly from you.
3. How We Collect Information
We collect personal information when you:
- Submit an enquiry, quote request or contact form on our website;
- Email us at ceo@sbaprimeconsulting.online;
- Engage us to provide consulting or related professional services;
- Communicate with us in the ordinary course of a business relationship.
We do not collect personal information from visitors to our website unless you choose to provide it.
4. How We Use Your Information
We use personal information to:
- Respond to your enquiries and provide requested quotes;
- Deliver professional business and consulting services to you;
- Manage our business relationship, including billing and record keeping;
- Comply with our legal and regulatory obligations;
- Improve our website and the services we offer.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you consent, or an exception under the Australian Privacy Principles applies.
5. Disclosure of Personal Information
We do not sell, rent or trade your personal information. We may disclose personal information to:
- Service providers who assist us with hosting, email, analytics or administrative functions, under confidentiality obligations;
- Professional advisers such as accountants or auditors, where reasonably required;
- Government agencies, regulators or courts, where required or authorised by law.
Some of our third-party service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site and enhance your browsing experience. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so may affect some features of the website. Analytics data we collect is used in aggregate form and is not intended to identify you personally.
7. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties. When personal information is no longer required, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.
8. Access and Correction
You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@sbaprimeconsulting.online. We will respond within a reasonable period. In limited circumstances, we may decline a request where permitted by law, and we will explain our reasons if we do.
9. Direct Marketing
We may occasionally send you information about our services that we believe may be relevant to your business. Every marketing communication we send will include a simple way to opt out, and you may also contact us at any time at ceo@sbaprimeconsulting.online to ask that we stop sending you marketing messages. We will comply promptly and free of charge.
10. Complaints and Feedback
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, or if you have any concerns about how your personal information is being handled, please contact us at ceo@sbaprimeconsulting.online with the details of your complaint. We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
12. Contact Us
For any questions about this Privacy Policy or the personal information we hold, please contact:
SBA Prime Consulting Pty Ltd
ABN 77 703 626 046
Melbourne VIC, Australia
Email: ceo@sbaprimeconsulting.online
Website: https://sbaprimeconsulting.online